Discussions

redirecting to get-started page

Why does HeyGen redirect to the get-started page every time I open it? It doesn't let me go to the login page. I've already got a paid account set up.

Posted by Kristen Peterson 2 months ago

folder_id in webhook avatar_video.success event is null

Since yesterday, we're receiving webhook avatar_video.success events with folder_id: null. The generated videos are actually stored in a folder and we used to get the folder_id in the webhook events until yesterday.

Posted by Christian 2 months ago

How can I remove the session_duration_limit in my custom avatar?

I am using my custom intereactive avatar on my website by iframe and it was implemented to help people for consulting and stuff. The integrated 12 minute duration is not enough for me, how can I change it?

Posted by Yernur Amangeldi 2 months ago

Webook sending wrong event data

webhook is sending avatar_video_gif.succes to us that we are not subscribed, we Subscribe only for the avatar_video.success, it was working till yesterday but it started failing from today morning only.

Posted by Geo 2 months ago

ANSWERED