Discussions

I am using the API to which I send audio files to generate a speaking video (Avatar created using image), but the issue is that when I add some silence in the audio, or when I just send a silent audio, instead of the avatar remaining still, it keeps showing awkward movements as if it is speaking but with the mouth closed. I would like to avoid that and have it so that the avatar remain still with natural small movements during those silent moments instead of acting like a weird mime. Is there a way to do that ?

Hi Team,

When I create a photo avatar via the API using a 9:16 photo (generated in Nana Banan 2, also 9:16) and then generate a talking video through your API with aspect_ratio set to 9:16, the output video has white borders of a few pixels on each side. This is very noticeable and I cannot find any way to remove them. Could you explain why this happens and how to fix it?

We successfully generated approximately 20 videos using the /v1/video_agent/generate endpoint with consistent avatar and voice. Then without any changes to our code or prompt, subsequent videos started using completely different avatars and voices. We did not change the prompt or any parameters between the consistent videos and the inconsistent ones.
Can you explain why the Video Agent would suddenly change the avatar and voice it selects mid-batch? Is there a way to lock a specific avatar and voice in the Video Agent endpoint so it stays consistent across all videos? Or is there a session/context that resets after a certain number of videos?

Hi HeyGen Team,

Hello, I upgraded my account to PRO, but it still says “Digital Twin total usage done”.
I cannot create my Digital Twin avatar.
Could you please reset or activate the Digital Twin quota for my PRO account?

I'm experiencing a significant and reproducible quality difference between videos generated via the API and videos generated through the HeyGen UI, using the exact same avatar and the exact same audio file.

My use case is to read a transcript as realistically as possible. I have created an avatar in Avatar Studio (I'm unsure how to tell if its Avatar IV or Avatar III). I was told this by support:

Hi HeyGen Support,

I want to host Live Avatar in my own server but it keeps loading and can't be accessed.
I've bought Essential Plan for this but it still loads indefinitely.