Discussions

can i give a folder id in payload when uploading asset ?

My team and I have been trying to use HeyGen api to render the avatar and communicate with it in real-time,
while the audio is working fine, the video is stuck in the first frame, since we would be using HeyGen avatar in integration with our company's agent, it's is something that we require solved.

Hello, I am trying to use a custom LLM set up with my interactive streaming avatar and I'm going in circles trying to get it to work properly without extensive lag. I had it working great but the problem was there was a 7 to 8 second lag time with the avatar.

Currently we have to send a Heygen Voice ID in the body params in the API request for Avatar IV generations.
The HeyGen Web App allows users to upload custom audio files to use.
Is it possible to do this with the API?

Hi, we are trying to integrate through API with Heygen. After getting details for some videos getting this response

Hi,
I have been streaming a HeyGen Interactive Avatar and exactly at the 1 hour mark from streaming.start_time, the streaming is cut off. We've been in contact with HeyGen Support and they handed us a live-kit-avatar webpage with their API Key so that we could reproduce the same issue. Even after using their key, we faced the same issue and started getting 401 Unauthorized exactly 1 hour from the start time. Has anyone faced a similar issue or knows how to solve it?

Critical Issue: Avatar streams are dropping immediately after speech is queued with event type 'stream_disconnected' and detail: 5. This happens consistently across browsers (Safari, Firefox) and provides no error codes or messages. The issue occurs regardless of our STT implementation, session keepalive, or event handling. This appears to be a fundamental HeyGen streaming service issue that's blocking my production deployment.

Hello,

Hello,