Discussions

My current avatar is very red in the face and I want to know how I can fix this. I want to perfect the avatar all together so I would appreciate any suggestions as to how to do this. Thank you!

I've had a few users report issues when their messages are particularly long in length.

Hi, we currently tried to create a new interactive avatar but its been 2 days and the waitlist seems to be not moving. Previously it only took a bit over 24 hours, but its been over 48 hours and still on 50+ waitlist?

Hi everyone,
I'm currently exploring Heygen Labs' Streaming Avatar and integrating it with a custom knowledge base I created. While the setup and integration through the SDK went smoothly, I've been facing a noticeable lag in the avatar's responses during testing.
I'm trying to understand if this delay is expected under certain conditions, or if there are recommended optimizations I can apply—either within the SDK, my knowledge base structure, or the hosting environment—to reduce this latency.
Has anyone else experienced similar issues? Are there best practices or configuration tweaks that can help improve response time?
Any insights or guidance would be greatly appreciated. Thanks in advance!
Best,
Sai

"streaming-avatar-list​", does not return img urls for me to display the avatar images to the user, how do I handle that?

I am integrating the Heygen Avatar Streaming API into our mobile application, which is expected to serve over 100,000 active users daily. To ensure performance and stability at scale, I would like to clarify the following technical limits:

I am trying to find/filter only UGC avatars from the api as we have UGC avatars in the HeyGen dashboard UI because i only want to use UGC avatars to generate UGC videos.
Please answer as soon as possible

List All Avatars (V2) returned avatars that when I added their ID in my code, I got a 400 error, and when I changed to a default one everything works really fine.

I am trying to submit my avatar video - 100th time doing so where the script is matching the video duration etc. - but every time i click submit theres a small error saying "Wait script completed". the support team answer was to just refresh my browser :-) this did not help. anyone has any ideas?

I'm using the create an avatar video (scene) step to create the video. The error I keep getting is: Failed to create a scene in HeyGen
Either audio URL or audio asset ID is required for audio voice type