Discussions

Hello HeyGen Team,

I want to send out a video to all my leads through GoHighLevel using one of my Avatars but my marketing guy can't figure out the integration with GHL can you provide the support for that? We have a campaign going on right now and want to send a video out to each person with their name inserted into the video. I bought HeyGen because I read online that it could do an integration through Zapier with GoHighLevel.

Dear HeyGen,

Dear HeyGen Team,

Hi Hey Gen team, would like to check on the initialize time for the avatar, the attached screenshot is the code i getting from the documentation, when trying to load the avatar, it takes around 10 - 30 secs to initialize, is there anything can be done to reduce the waiting time? This will affect the user experience when they loaded the page but need to wait for a long time to see the avatar to shows up

Supports very long video translation

Hi awesome engineers at heygen - im loving your work! Your support team suggested I reach out to you here because she thought you might be able to solve my one last step to integrate HeyGen's API -
I created an Avatar IV video using a custom photo in your web interface
The video generated successfully and I received video ID: 577ff79a7c2a4d9d86f47014d74e4163
HeyGen team told me this ID could be used for API access in the popup
However, when using this ID as a talking_photo_id in the API, I get error: "photar_not_found"
Technical Details:
API Endpoint: POST /v2/video/generate
Request Structure:
Apply to daily-lesson...
}
Error Response: 404 - photar_not_found
Questions:
Is 577ff79a7c2a4d9d86f47014d74e4163 a video ID rather than a talking photo ID?
How can I find the actual talking_photo_id for my Avatar IV photo?
Is there an API endpoint to list my talking photos? (I tried /v2/talking_photo but got unclear results)
What's the correct API approach for generating new videos using an existing Avatar IV photo?
Account Context:
Using Avatar IV (photo-to-video) feature
Custom photo avatar named "Confident Claire"
Voice: "Confident Claire" (ID: 5c7a1e3f79f94aeda0e0e83f5096a515)
API Key: Working (verified with /v2/avatars endpoint)
Goal:
Automate video generation using my existing Avatar IV photo avatar via API calls.
Thank you for your technical guidance!
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HeyGen Assistant

I tried using the position argument for subtitles but for some reason, when I have the subtitle arguments, the caption disappears altogether.