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I created an avatar which I decided needed a redo. I deleted it and uploaded a new video. Now I can't get it through because of this error message "Instant Avatar Identity Match failed"

Question is in title

I received an email the said there was an error, and I need to re do the consent script "Please follow the consent script and read it clearly". How do I re do the consent or do I have to delete and start over?

I'm trying to create my first avatar and look and I keep getting this error message. I've followed all the guidelines provided. I've tried to upload pre recorded videos as well as recording them on the spot and keep getting this error message. I'm not sure how to proceed or what to try next?

Hello, I hope you're well.

Hello HeyGen team,
I have a few questions regarding the use of your API:

I’m wondering if HeyGen allows specifying the audio track format when generating videos. Because on MacOS devices, if the audio track is in MP3 format, the sound doesn’t play.

Hi, Im using make and I used to generate videos there but when I try to generate I get watermark below at the right side of my videos even if I have paid subscription please help me with this thank you

Sometimes, Heygen gets stuck during the connection process. It emits the heygen_ready event, but I don’t receive a success message from the server — it keeps waiting for a response.