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Avatar IV over API

I use one photo and one audio file as a source of video. When I make a video over the web UI I get good result ( character talking, has a small hands movement etc. ) When I use the same inputs over the API I get static character, just mouth opening. what I am doing wrong?

characters limit

error: 400 Client Error: BAD REQUEST for url: https://api.heygen.com/v2/video/av4/generate
desc: {'data': None, 'error': {'code': 'invalid_parameter', 'message': 'Script must be less than 630 characters'}}

Voice

in the avatar why teh heygen defult voice comes like hey there ready to boost uour busiiness like that

I need to understand what i purchased

I purchased a Creator subscription from you. I got through 6 short videos and you stopped producing and required I purchase additional credits. Of course this is unacceptable as I feel may of my credits were used through failures in your AI in implementing my requests. So...I am not pleased and thisproduct you have may not meet my needs? Any chance for a refund?

The Zen of Snow Rider: Mastering the Mountain Through Mindful Play

Snow Rider invites you to slow down while moving faster. It’s a mental puzzle as much as a physical one. This guide explores how mindful play—staying calm, choosing lines, and timing maneuvers—turns chaotic descents into elegant, rapid runs.

Need a Sample Python code to Get the Video URL that I have created

Could you please provide a sample code snippet or guide me to get the Video url of the template (TEMPLATE_ID = "bc4586768fa948568c083517a607fb04" ) that I have created.

Pause/Resume functionality

In InteractiveAvatar, is it possible to pause the avatar while it is speaking and then resume playback from the exact point where it was paused?

compre un plan por 25euros

Adquirí un plan por v
25 euros que ofrecía videos ilimitados. Sin embargo, para mi sorpresa, he descubierto que este plan expira hoy, 29 de este mes. Realicé la compra recientemente y me encuentro con la limitación de no poder crear otros avatares. La aplicación parece complicada, ya que me indica que he agotado mis opciones y que, si deseo un crédito adicional, debo pagar 13 euros, pero no logro comprender las reglas ni el funcionamiento de la plataforma.

Intermittent Avatar Response Issue When Using HeyGen SDK

Hello HeyGen Support Team,

Intermittent Avatar Response Issue When Using HeyGen SDK

Hello HeyGen Support Team,