Discussions
Critically Slow Avatar Initialization (10-60 sec) for v1/streaming.new Sequential Calls
5 days ago by undefined
Issue Description:
We're experiencing unacceptably long processing times (10-60 seconds) for v1/streaming.new API calls during sequential avatar initialization. The issue is consistently reproducible with 10+ consecutive calls.
Critical Evidence:
The problem persists even when using your official "Try It!" tool in the documentation:
- Visit: https://docs.heygen.com/reference/new-session
- Enter valid API key
- Send standard request
{
"avatar_name": "4a4323335b244f5fa7750b8b0e69f2b6",
"quality": "high",
"voice": {
"rate": 0.5,
"emotion": "broadcaster",
"elevenlabs_settings": {}
},
"language": "ru",
"version": "v2",
"video_encoding": "H264",
"source": "sdk",
"ia_is_livekit_transport": true
}
- Result: Execution time frequently exceeds 15-30 seconds
Test Metrics:
# 10 sequential streaming.new calls
Request 1: 3.4 sec
Request 2: 6.7 sec
Request 3: 7.1 sec
Request 4: 3.8 sec
Request 5: 34.5 sec # Peak value
Request 6: 27.3 sec
...
Average: 19.2 sec
Business Impact:
Users wait >15 seconds for avatar initialization
30% mobile connection timeouts
Inability to provide smooth UX
Conversion loss during onboarding
Eastern Europe region (ojerusalem1a (1649 km))