Discussions

I've set up a custom knowledge base for my interactive avatar but it's only talking about HeyGen services when embedded. How can I fix this?

We’re using the Heygen API to generate short videos (usually 20–30 seconds), which are then displayed within our custom app. We noticed that the direct video URLs sometimes stream in-browser as expected, but other times they trigger an automatic download instead.

Hi all,

avatar.createStartAvatar establish a connection , but video keeps on loading and idletimeout completes and connection is disconnected
i am using free plan

I am developing an interactive avatar project using the Streaming Avatar SDK with Vite 6.0.6 and TypeScript 5.6.3. I have implemented an advanced system with the following functionalities:

How can we listen to webhook events for all users in Heygen Team or enterprise instead of a single user?

I'm encountering an issue with streamingAvatar.startVoiceChat() using the @heygen/streaming-avatar@^2.0.12 SDK (or the latest 2.x version). The call to createStartAvatar completes successfully, and the STREAM_READY event fires for the video stream. However, the subsequent await streamingAvatar.startVoiceChat() call either hangs indefinitely (observed in Chrome) or fails with an explicit WebSocket connection error to wss://api.heygen.com/v1/ws/streaming.chat (observed in Chrome developer logs). The microphone does not activate.

I have embedded my Heygen Interactive avatar on my wix website and it loads and opens with the first phrase but then does not respond to any verbal input. Microphone is on and allowed in the code.

Hello,