Discussions

Hi, I am Wang based in Japan. Hope you are doing well. Our team is building an idea to help people release their stress with Live streaming avatar. But when we try your Live streaming avatar API, we can only get a avatar video, the script can not be changed lively based on customer questions. Can you help us to build a script API ? If possible, we want to have a meeting with you.

The acronym for our association is ISTA. We pronounce it as if it's a word. It's pronounced exactly like the word VISTA but without the "V"... with the emphasis/accent on the first syllable. We use the voice called ECHO for all our HeyGen work. Your system pronounces it correctly every once in a while, but most often, it pronounces it like with a long I (like "eye" and then "sta"). I'm familiar with using substitutes and spelling it phonetically. I've done that a lot with other words and I've worked through it. Unfortunately, that hasn't worked for the name of our company. I've tried "istuh" and others. No luck. It still doesn't work consistently (or at all)... and the voice often starts accenting the second syllable. Any suggestions for how to fix this and lock it in? TIA

This error is preventing me from generating a video from my template but not sure what it means.

I am writing to inquire about the API services offered by HeyGen. Specifically, I would like to understand the functionality and pricing details of the available features. Could you please confirm if the API currently supports only the "video translate", "avatar" and "video from template" functionalities, or if there are additional features available? Additionally, I would appreciate it if you could provide a detailed breakdown of the pricing for these services. Besides, I am reaching out to clarify the API access provided with HeyGen's subscription plans. Could you please confirm if subscribing to the Business or Enterprise plan automatically grants access to the API, or if there are any additional steps required to obtain this access?

Hello Heygen community, I am currently exploring the possibility of importing and enabling third-party voices in Heygen, similar to how it is managed within the Heygen dashboard. I noticed that the following APIs are being utilized in the dashboard, but they aren't mentioned in the official documentation: <https://api2.heygen.com/v1/third_party/voice.enable> <https://api2.heygen.com/v1/third_party/play_ht/voice.list?key_id=KEY_ID> Can anyone guide me on how to integrate and enable third-party voices using these or other relevant APIs? I would like to manage this process from within my app using these APIs. Your help would be greatly appreciated! Thanks.

Hello, I am currently using the service with a Creator subscription. However, I have recently encountered an issue where Avatar videos are no longer being generated. The message "awaiting processing - upgrade to skip the line" appears, and clicking on it redirects me to the product purchase page. I suspect this might be because I have used up my allocated quota. However, the product terms include "Unlimited video generations (Create and edit as many videos as you need with unlimited video generation)." I understood this to mean that I can generate videos without any limitations. Could you please clarify this for me? I would appreciate it if you could ensure that I am able to generate videos without restrictions. Thank you.

Hi, i keep getting avatar not found when i pass the avatar id i got from the avatar list, this error is returned when i use the Id from the v1 or the v2 of the list avatar when creating a session for streaming

I am unable to extend the video to match my script. the video portion of the project will not extend past 3 minutes. Is this the longest video I can make?

Hello HeyGen Team, I am interested in using the HeyGen API alongside Zapier to automate video creation. Recently, I learned that HeyGen has updated its subscription plans, eliminating the credit system and offering unlimited plans for video creation and editing. However, I have a few specific questions about how these changes affect API usage: - Since the plans are now unlimited, how are API requests handled compared to the previous credit-based system? Do I still need to be concerned about credit consumption when using the API in non-test mode if I've already switched to an unlimited plan? - Using with Zapier: My goal is to integrate HeyGen with Zapier to automate video creation. Are there any special considerations I should keep in mind when setting up this integration under the new unlimited plans? - Limitations and Usage Caps: While I understand that the new plans are unlimited in terms of the number of videos I can create, are there any limits on the frequency of API requests or when using HeyGen in combination with Zapier that I should be aware of? - Additionally, I noticed that the API is stated to be available only with the Enterprise plan. However, with the Starter plan, I can create videos without a watermark. Could you clarify this situation and explain if the API can be accessed or used in any capacity with the Starter/team plan? I would greatly appreciate your guidance to ensure that I am using the API optimally under the new plans. I am excited to explore the creative possibilities that this offers. Thank you for your attention and assistance. Best regards,

could you provide guidance on api usage limits if they have changed with the new unlimited creation tier? Thank you!