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Hello, I want to use HeyGen API on a website.

Hello, I want to use HeyGen API on a website. But before purchasing I want to look at the API to know if it fulfils the feature required in the website. But when clicking on "Activate", it's not generating Is there any solution related to this?
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How to import scripts with scenes - or segments

![](https://files.readme.io/485d0f5-image.png)
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Unable to create trial token

Hello, I want to use HeyGen API on a website. But before purchasing I want to look at the API to know if it fulfils the feature required in the website. But when clicking on "Activate", it's not generating ![](https://files.readme.io/9b088d1-image.png) Is there any solution related to this?
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Unable to create new instant avatar

I am trying to create a new avatar. A have experience doing this, I have done it many times. But now after I record the consent video, it stays on the validation step of the consent video (the one that says it takes between 10 and 20 seconds) and stays there forever. Already tried different browser, restarted the computer, tried with other video and with other person (and other language too) and it always freezes in that step. Any suggestions? Thanks!
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How do I end subscription

How do I cancel? No spot to cancel or even look at my subscription. Nothing to do but contact my credit card company.

Avatar movement control

I have seen that the avatar in the Url to Ads demo has a lot more motions. Are there any plans to add movement commands to the video avatars in general? For example, have it wave as it greets the user. Are there plans to have the Url to Ads feature also accessible via the API? I think this could push the experience to a whole new level. Cheers, KonNinja

Emphasize important information

Hello, I would like to know if and how it is possible to put more emphasize on important keywords in the input text. I would like the avatar to highlight important information within the text. Depending on the voice it can happen that the avatar slurs its speech or hurries through parts it does not quite know how to pronounce i.e. specific names and abbreviations. Is there any way to let the avatar know to put extra emphasize on these predefined words? A use-case would be when the avatar explains a piece of code and stresses the required libraries and version number. I am using the Streaming API. Cheers, KonNinja
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The problem with uploading a video from the computer to create an avatar.

The problem with uploading a video to create an avatar. My video meets the parameters set by the site, but it still gives an error that my video does not fit the parameter of 2 to 5 minutes, even though the duration of my video is 2 minutes and 4 seconds.

Increase audio volume of Streaming API

Hello, some voices are more quiet compared to the rest. I would like to increase their audio volume. What is the best way to achieve this? I am using the Streaming API Demo on Github. Would be appreciated if you could outline this. Cheers, KonNinja
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Error authenticating Elevenlabs using streaming avatar

Hello, There seems to be a problem authenticating with Elevenlabs using streaming avatars. I have opened a Issue in the github of the demo: <https://github.com/HeyGen-Official/StreamingAvatarTSDemo/issues/9> Using Heygen streaming avatar together with a voiceID imported from ElevenLabs, it is returning the following error: {"code":400009,"message":"Error calling text to speech provider: {\"detail\":{\"status\":\"invalid_api_key\",\"message\":\"Invalid API key \"}}"} I have validated that the "Elevenlabs" api-key used in 3rd party voice integration is correct. Making videos with this same ElevenLabs voiceID together with an instant avatar works. If I use a native HeyGen voiceID with the streaming avatar it also works. This error is invoking the endpoint: POST <https://api.heygen.com/v1/streaming.task> I would appreciate solving this incident as soon as possible, since my company is interested in using this technology. Thank you very much, greetings