Discussions

Hi, I get a 'Video caption is not supported for this video' when running

Dear Heygen team,

I successfully set up the local streaming avatar and made it to Repeat my Message. I as well created a OpenAI API key and included it into the server.js. But when pressing the "Talk" button I always get the error

I created instant video then I paid $199 for streaming avatar. Now I want to use my own streaming avatar on my mobile app. Once I call the api from the app they says avatar not found.

We are trying to use the API to check for depleted credit balances.

If you cancel what happens to instant avatars already purchased. Do you have to keep this going to use the instant avatars you already purchased?

Hoping there is an explanation for this. I've been trying to delete one of the three personal avatars to upload another. However, while Heygen says 'deleted', the 'create instant avatar' stays 0 of 3. When I refresh the page, the avatar I had deleted is back again.

I can't log in for 8-10 days now. I've sent multiple emails to support with no answer. Can anyone help me please 🤨

Dear Heygen-Team,

I created Instant avatar but how to replace the default streaming avatar by instant avatar?