Discussions

Hoping there is an explanation for this. I've been trying to delete one of the three personal avatars to upload another. However, while Heygen says 'deleted', the 'create instant avatar' stays 0 of 3. When I refresh the page, the avatar I had deleted is back again.

I can't log in for 8-10 days now. I've sent multiple emails to support with no answer. Can anyone help me please 🤨

Dear Heygen-Team,

I created Instant avatar but how to replace the default streaming avatar by instant avatar?

What to do if large texts are not fully loaded as videos. For example, the video duration is 2:03, but I need it to be 2:45. The subtitle text says the text should go until 2:45

When I use STREAMING AVATARS, I can only choose a few preset avatars. Is there an interface to upload my own avatars for use?

Hi, I've created a video through Zapier and I received a mail from heygen that the video is ready. In HeyGen the video has only 99% completion rate and is stuck there for more than 20 min. How long does it usually take to get to 100%? Any solutions available to get there?

Created test video through api and got response as 200 OK and Video id is "ba6c802a4de4418f84272c1fdc0dfaf8".

I am using HeyGen to create spokesperson videos for a company. When I post the videos to social media platforms, there is text that appears that makes it look like my video is actually a marketing video for HeyGen, rather than the company I am marketing for. It reads: "Make videos as simply as making PowerPoints. HeyGen is an online video tool taking avatar......etc." Is there a way in the creator subscription to change or remove this so that it is clear I am posting for a company, and not advertising for HeyGen?

Hi, I don't see in the documentation any endpoint to help generate Personalized Videos. Is that option available? For my use case, I want to create personalized videos by asking for a video sample and list of names from my clients. Then generate videos for them.