Discussions

Ask a Question
Back to All

Getting error in Custom Avatar create API

Hello
I am trying to create a custom photo avatar. I am following below steps :

Step 1 :
Call https://api.heygen.com/v2/photo_avatar/photo/generate
API to generate photo avatar.

Step 2 :
Call https://api.heygen.com/v2/photo_avatar/generation/{generation_id}
to check status.

Step 3 :
Call https://upload.heygen.com/v1/asset
to upload image asset.

Step 4 :
Call https://api.heygen.com/v2/photo_avatar/avatar_group/create
to finally create a custom avatar. But I get an error in response.

Here is the response data of the last API call.

{"data":null,"error":{"code":"internal_error","message":"This photo was not generated properly. Please contact [email protected]"}}

Please look into it and help me solve this problem.