Discussions

Did something change in the behavior of the API endpoint? I have been adding a logo asset to the videos for a while and asking the video agent to include it in the branding, but now the thumbnail that is getting created is the logo itself. That is clearly not what I want coming back. I explicitly put in the prompt that it should not do that, but it continues to give me back the logo in the download of the thumbnail.

I am trying to import eleven labs voices, but its requiring me to manually "import them" when I am assigning them to an avatar. When i create a video via an api call, can i just reference the ElevenLabs voice ID since I connected my account. Or do I really have to manually import each voice?

Hello, I am building an ai powered automation that enables users to generate videos from simple prompt.

Hello, I'm using the HeyGen API and I need to get the best quality talking head videos possible. I'm using Eleven Labs to good effect for TTS and SSML etc. But, using the free plan API is producing poor quality videos. Would going to the pro plan and making use of 4k video be the best option? Also, is there no option for upting the FPS to 60fps?

I have trouble downloading a video generated through API. I'm trying to download it by clicking the Download button in the UI.

Hello,

Is using the Avatar III engine possible via talking_photo? I was told I'd need a video avatar on my account if I want to use Avatar III model via API.

My video generation is currently stuck and not proceeding. It created a chat plan, and when I clicked “Proceed,” it showed an error. Since then, it has been stuck on “Agent is working” for over an hour, and nothing is happening. It was just a 90 or 100 seconds video.

The fit parameter on video backgrounds is being ignored in the Create Avatar Video V2
API (POST /v2/video/generate). A landscape video used as background in a 720×1280
(portrait) video is always cropped/zoomed to fill the frame, regardless of the fit
value. This was working correctly last week.