Discussions

Created test video through api and got response as 200 OK and Video id is "ba6c802a4de4418f84272c1fdc0dfaf8". In my heygen dashboard, When i tried to view the generated video , its says video render failed , we are looking into the issue. Kindly check the same and also i tried to get generated video through the API "<https://api.heygen.com/v1/video_status.get?video_id=ba6c802a4de4418f84272c1fdc0dfaf8"> , the response of this api just returning status and video info , i need to download the generated video through api. kindly let me know the api in latest V2 version

Hi I am trying to submit a video as free trial; it keeps saying i can't submit because 0.5 credits are missing; the durations of the video is only some seconds

I am using Zapier to connect to HeyGen. I am trying to use the "Create a Video From Template" but I get the "This video cannot be used as a template" when I try to use the video ID of a completed video. If I try to use a Template Video ID, I get the "This video doesn't support template.generate" error. I've followed the documentation, blog, and live webinar but still can't get it to work. What should I do?

I'm trying to add a signature check to my integration. When I'm running code example that you have provided using Python - everything works fine But, when I'm trying to implement this using node.js - my signatures are not the same and I don't know why. Here is an example of my code. Could you provide a node.js example, please? ``` const secret = 'bla_bla_bla'; const signature = req.headers['signature']; const body = req.rawBody; const hmac = createHmac('sha256', secret); hmac.update(body); const computedSignature = hmac.digest('hex'); if (computedSignature !== signature) { this.logger.log('Invalid signature'); return false; } ```

Could you please confirm if there's any limit to the number of audios I can import from ElevenLabs?

Hi team, The Streaming Avatar from the Streaming Avatars Overview demo didn't load. I have tried restarting it many times and it doesn't help. <br>

Wondering if anyone else has experienced audio glitches with streaming avatars. I created a video today and before I submit, the avatar syncs with the scrip without issue. However, after submitting, there are abrupt audible noises that appear during slide transitions. I’ve tried different Avatars and different computers, but the issue persists. Wondering if anyone else has experienced this.

Hi there I used my last credits to make a video, but after 10%, the %value disappeared and never came back. After hourse the video is not ready to download. I never met this issue until now. What happens??

Hi all, anyone else experiencing glitching in the Streaming Avatar Voice? It seems like it is getting stuck somewhere in the beginning, and then proceeds as normal. I tried with different VoiceID s and I got the same issue. Any tips? :)

Since the weekend, I have been getting a lot of "All streaming servers are busy, please try again later" errors, and I can't connect at all. Please fix this problem as soon as possible. Also, the message "Estimated wait time: 7min 30s" is displayed, but even after waiting for 7 minutes and 30 seconds, I cannot connect. What is the process for "Estimated wait time"?