Discussions
Concurrent Limit Reached, but 0 sessions active.
A remote participant isn't connecting and it seems like it might have to do with reaching a limit on concurrent connections? I only see this error from the nextjs application, meanwhile my swift application sits waiting for a streaming avatar to connect to a room.
Urgent: API Error 401029 for Video Generation – Immediate Support Required
Hi Heygen Support Team,
Request for Adjustments to Custom Interactive Avatar Animations
Dear HeyGen Team,
Random interactive session is attached to my account
I got the concurrent session error, when i checked api, there was one session showing active. But this was not started by me and this also want getting closed. Looks like this is using credits a lot. Any idea how to fix this?
'Please subscribe to higher plan to generate higher resolution videos'
I keep having this error on Generate from Template V2 despite being subscribed to the Heygen Scale API subscription and setting the dimensions to 720p.
Inquiry on Streaming API Access with Pro Subscription and Unauthorized Error Code
Hi Team HeyGen,
please make some playground I still get error: 10007
Please could you make a better test account for the API I'm trying to develop and use your API, but since you don't have a C# Blazor Client, I'm debugging it all via JavaScript and I keep getting errors {"code":10007, "message": "Concurrent limit reached, please upgrade your plan for formal usage."}
How to avoid using knowledge base
I have my own backend api which connects with the llm and provides text output.
Right now all the conversation is going to the hygen knowledge base . What changes are needed to stop using the knowledge base
Streaming Avatar not respecting punctuation
When I trigger a REPEAT task with a pre-defined text, the streaming avatar does not respect punctuation. It does not take pauses between sentences. What can I do?
Erroe WS connetion StartvoiceChat
There is my log in the console :