Discussions

Ask a Question
ANSWERED

Instant avatar realtime API pricing questions

Hi

ANSWERED

Interactive avatar Opening Intro SDK

I had specified the knowledgeId programatically using https://github.com/HeyGen-Official/InteractiveAvatarNextJSDemo when the avatar started, but the interactive avatar doesn't start speaking the opening intro specified in the Knowledge Base created here: https://labs.heygen.com/interactive-avatar?tab=public.

ANSWERED

Video Generation (Create Avatar Video (V2)) of API v4.0.8 does not support fully-portrait video output.

Hi,

connecting backend python with userAudioWebsocketPath

is there any way I can manually connect livekit-client and backend python websocket server? it does automatically connect when site is accessed from localhost:3000, but not with LAN IPs.

ANSWERED

Video Gen With Watermark background

I'm using the free plan, and I know that the generated video will have a watermark. However, in the background, I see text lines saying 'heygen.com' and white checkered patterns. I'm not sure if that's the watermark.

"SSL certificate verify failed" error

I'm getting the following error from the v2/video/generate API

KnowledgebaseID

Hello!

ANSWERED

I want to change the "Start Chat" button color for the integrate script but it's not letting me change it.

I want to change the script so that I can manipulate the button color to appear as blue on my website but I'm having trouble finding a way to do it. Is there a way to change it from the settings or is there something I need to do from the code in the script to be able to do it. I've tried changing elements in the script but nothing seems to work.

ANSWERED

My avatar can't hear me

Hi folks, I found a Javascript based livekit client page which lets you pick an avatar from the HeyGen interactive avatar page and show it on a basic web page. The avatar appears and if I type things into the text box and hit send, the avatar can "hear" that and respond, based on the knowledge base I created. I have allowed my microphone on the page and the browser correctly prompts for permission. The code is not erroring in the console but the avatar just can't hear me speak. Is there a code snippet that gets this working? The web page is just a HTML page with embedded JavaScript - no back end or server components. The problem seems to be how the audio track is connected the room or the session. Really hoping someone can help me as I'm burning credits with all my attempts! Thanks