Discussions

Hello,

I’m trying to generate a video using a custom avatar I created in the HeyGen Studio, but the API can’t see it. Every call to:

Hi, i embebed an interactive stream avatar in my web page but, for some reason, when i click in "chat now" only appear the first six languages, i can't choose Spanish anymore, is there a bug in Heygen? How to solve it?

I am using the SDK to build a webapp around an interactive avatar. I haven't had any audio issues until today, when suddenly the avatar is no longer 'hearing' anything. I've tested my mic and the audio should be being picked up, but the expected events aren't being registered, and the avatar isn't responding to any speech. I've also rolled back my code to a version I know was working well and the same issue. Anyone experienced anything like this before or have any ideas?

AT the University of Central FL Applied AI Initiative we want to create a live avatar to help students through their modules. Can the interactive avatar be efficiently embedded int o Canvas LMS with the HTML code?

I've set up a custom knowledge base for my interactive avatar but it's only talking about HeyGen services when embedded. How can I fix this?

This api works for public avatars and not with a custom interactiv avatar id that I created through the lab. However when I launch this avatar through livekit it works perfectly.

I'm creating videos via the API. Something that has stumped me is how do specify using the background that's used by default by the Avatar from the Library. For example, I want to use "Annie_Desk_Sitting_Front_public" who is sitting at a desk with an office background. I want to KEEP that same background but how do I specify that via the “background” parameter in the API?

We’re using the Heygen API to generate short videos (usually 20–30 seconds), which are then displayed within our custom app. We noticed that the direct video URLs sometimes stream in-browser as expected, but other times they trigger an automatic download instead.