Discussions

I am using HeyGen to create spokesperson videos for a company. When I post the videos to social media platforms, there is text that appears that makes it look like my video is actually a marketing video for HeyGen, rather than the company I am marketing for. It reads: "Make videos as simply as making PowerPoints. HeyGen is an online video tool taking avatar......etc." Is there a way in the creator subscription to change or remove this so that it is clear I am posting for a company, and not advertising for HeyGen?

Hi, I don't see in the documentation any endpoint to help generate Personalized Videos. Is that option available? For my use case, I want to create personalized videos by asking for a video sample and list of names from my clients. Then generate videos for them.

Hi I am trying to submit a video as free trial; it keeps saying i can't submit because 0.5 credits are missing; the durations of the video is only some seconds

I am trying to create videos from portraits to make chatbots, but I need to create seamless videos, meaning that their initial frame and their final frame are the same. Is there any parameter I can use for this?

I am using Zapier to connect to HeyGen. I am trying to use the "Create a Video From Template" but I get the "This video cannot be used as a template" when I try to use the video ID of a completed video. If I try to use a Template Video ID, I get the "This video doesn't support template.generate" error.

I'm trying to add a signature check to my integration. When I'm running code example that you have provided using Python - everything works fine

Please, I would like to ask, whether Node.js is really necessary requirement for using your api, as this is listed. I'm using codeignator php framework and would like to use simple api calls with curl. Are there some special dependencies that require node.js? Or is it just preferable framework and your api is also usable in python, php etc.? I have no issue with npm, but node.js as only solution seems to me a bit limiting. Thank you.

Could you kindly confirm whether purchasing your Enterprise Plan grants me access to the IFrame feature during the alpha phase? If not, could you please provide an estimate of when we can expect this feature to be available?

Could you please confirm if there's any limit to the number of audios I can import from ElevenLabs?

It has been over a week since I have been able to translate my videos from English to Thai using the video translation function. There is clearly an issue with this but it is extremely difficult to get any clear response form you as to what is happening. How do I go about getting a refund as you are not able to provide me with what you claim? It is totally unacceptable that this function should be unavailable for so long. All your replies to me say you do not know how long this will take to resolve. It's just unacceptable. Please give me an indication of when the issue will be resolved or refund my money or extend my end date as I have cancelled my subscription. I don't understand why you can't adequately answer my questions. Thank you!