Discussions

ello everyone,

I’m not a developer, but I’m trying to use the HeyGen API to generate a video from my template.
I keep getting the following error in the final status:

"error": {
"code": 40023,
"detail": "URL is invalid, please ensure that it's correct and has open access",
"message": "Object download failed"
},
"status": "failed"

Here’s the situation:

• I’m using Google Drive links for my images, and I’ve set them to be publicly accessible.
• The API call itself returns a video_id successfully (so the request is accepted),
  but after some time the video status shows "failed" with the above error.
• I’m not sure if there might be another layer (like audio or background) in my template referencing a URL that isn’t accessible.

Because I’m a non-developer, I’m not completely sure how to confirm which URL is causing the issue. Could you please help me figure out:

1. How to confirm all placeholders or hidden layers in my template aren’t referencing a blocked URL?
2. Whether my Google Drive links are truly “downloadable” by the API server?
3. Any other reason "Object download failed" might appear?

If you need more details (my template ID, logs, etc.), I can provide them. I appreciate any guidance on fixing this “URL is invalid” / “Object download failed” error.

Thank you!