Discussions

hi, i have submitted the validation consent video several times, maybe 5. And they have all been rejected- reason cited- keeping my face in frame and not moving. But i wasnt moving. Please help.

hi,

Hi - what model is being used for the Interactive Avatar responses?

I see that the list of available webhook events now return new values instant_avatar.success and instant_avatar.fail. Are these called after the generation of custom video avatars?

I am about to implement an interactive product advisor in an e-commerce shop, i.e. the avatar must be able to combine the customer's information input (as a very simple example color, size and price) and filter out the product(s) from the database that meets all of the criteria. What would be the best approach for integrating a database and implementing the filtering logic?

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  Subject: Persistent Avatar Unavailability and Video Generation Issues Dear HeyGen Support Team, I am experiencing ongoing challenges with avatar video generation using the HeyGen API. I'm hoping you can help me understand and resolve these issues. Detailed Problem Description: - When attempting to generate videos using different avatar IDs, I consistently receive "avatar not found" errors - Avatars visible in the list at become unavailable immediately after - Specific avatars I've tried to use: 1. Liam (ID: b8a9a389f73f4f858472ce822d67c04) 2. Harry (ID: 0f32e8513d3248849aacc33958442d6d) 3. Leonardo (ID: 2411df8bdb0d40b088aa453d4c2a2d20) Technical Details: - API Endpoint: - Authentication: Using API key with x-api-key header - Payload structure follows the latest V2 API documentation - Consistent 404 or "avatar not found" errors Steps Reproduced: 1. List avatars using GET /v2/avatars 2. Attempt to generate video with a listed avatar ID 3. Receive "avatar not found" error Example API Request Payload: ```json { "video_inputs": [ { "character": { "type": "avatar", "avatar_id": "b8a9a389f73f4f858472ce822d67c04" }, "voice": { "type": "text", "input_text": "Test video generation", "voice_id": "OAjDDa9dLPleitPm4LA1" }, "input_text": { "type": "text", "text": "Test video generation", "language": "fr" } } ], "dimension": { "width": 1280, "height": 720 }, "test": false, "caption": false }

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Hi Team,

Hello HeyGen team and community,

Dear all,

Hello,