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Not picking up any user_start

I am using the SDK to build a webapp around an interactive avatar. I haven't had any audio issues until today, when suddenly the avatar is no longer 'hearing' anything. I've tested my mic and the audio should be being picked up, but the expected events aren't being registered, and the avatar isn't responding to any speech. I've also rolled back my code to a version I know was working well and the same issue. Anyone experienced anything like this before or have any ideas?

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UCF X CANVAS LMS

AT the University of Central FL Applied AI Initiative we want to create a live avatar to help students through their modules. Can the interactive avatar be efficiently embedded int o Canvas LMS with the HTML code?

Custom knowledge base intaractive avatar issue

I've set up a custom knowledge base for my interactive avatar but it's only talking about HeyGen services when embedded. How can I fix this?

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https://api.heygen.com/v2/avatar/${id}/details for custom interactiv avatars

This api works for public avatars and not with a custom interactiv avatar id that I created through the lab. However when I launch this avatar through livekit it works perfectly.

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How to use Avatar's default background via API?

I'm creating videos via the API. Something that has stumped me is how do specify using the background that's used by default by the Avatar from the Library. For example, I want to use "Annie_Desk_Sitting_Front_public" who is sitting at a desk with an office background. I want to KEEP that same background but how do I specify that via the “background” parameter in the API?

Inconsistent streaming vs. download behavior when embedding direct video URLs

We’re using the Heygen API to generate short videos (usually 20–30 seconds), which are then displayed within our custom app. We noticed that the direct video URLs sometimes stream in-browser as expected, but other times they trigger an automatic download instead.

Itneractive avatar audio issue using Firefox

Hi all,

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How to get the message chunk of what the avatar is talking

Hello!
I would like to know if there is any method in the JS SDK to receive the avatar's responses in chunks, in order to provide a smoother and more real-time experience — for example, displaying subtitles progressively as the avatar "speaks", rather than write the full text.

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InteractiveAvatar cold-start

Hi HeyGen Team,
thank you for the great work, we do enjoy using your tools and services.