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Questions about API usage

Hello HeyGen team,
I have a few questions regarding the use of your API:

Audio track format support in HeyGen videos — MP3 playback issues on MacOS

I’m wondering if HeyGen allows specifying the audio track format when generating videos. Because on MacOS devices, if the audio track is in MP3 format, the sound doesn’t play.

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Watermark

Hi, Im using make and I used to generate videos there but when I try to generate I get watermark below at the right side of my videos even if I have paid subscription please help me with this thank you

Heygen Avatar Starts and streamReady Fires, But Still Stuck on "Waiting for Response"

Sometimes, Heygen gets stuck during the connection process. It emits the heygen_ready event, but I don’t receive a success message from the server — it keeps waiting for a response.

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API overlays

how do you use API for “text/image overlays via /video/generate

CSP Error in Microsoft Teams Custom App – unsafe-eval Not Allowed

I'm integrating the @heygen/streaming-avatar SDK into a Microsoft Teams custom app, but I'm encountering a critical Content Security Policy (CSP) error that prevents functionality:

Call audio/video quality monitoring for interactive avatars

is there some way to monitor call and audio quality for interactive avatars ? Is there some recommendation or integration with 3rd party tools ?

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Consent Workflow for Backend Video Generation

Hi Team,

Voice Glitch in Specific Avatar + Language Switching Issue Across Avatars

Hi ,

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Questions about the future!

I have a few questions about the future: