Discussions

Ask a Question
ANSWERED

Multiple Knowledge Bases

My use case is for a single avatar (say Shawn_Therapist_public) to interact at multiple points in the course. At each point, I needs to open with a different line. For example at his first POC, he needs to say "Hi, Im Shawn. What should I call you?" the Knowledge Base he should use is "Leadership Vibes." At the second POC, he needs to say "It looks like you are ready to work on your Action Plan." Here, we need to switch the Knowledge Base to "Action Plan." How do I achieve this?

ANSWERED

Can Ben Join the Team?

I want to create an interactive avatar. Am I limited to the 23 "Public Avatars" that are on the screen or can I use the avatar from the general section (Ben b0fb6598be20471e83c16b288bb34a84)? He is perfect for our use case but I can't figure how to make him interactive.

ANSWERED

Video Status: failed

I created a new account, I need to test your api before getting a subscription.
i send a request to api(generate video)
all video generated with failed status.
Can you tell me why?
I need to test the api from my code to show results (with free subscription) . If it is ok i will subscribe.

transcribe what the avatar says even if the user does not speak

For my interactive avatar, I use the SDK to obtain transcribed text of what the user and avatar say.
If USER_TALKING_MESSAGE does not fire, AVATAR_TALKING_MESSAGE will not fire. In other words, even if the avatar is speaking, the transcribed text will not be output unless the user speaks. I would like to transcribe what the avatar says even if the user does not speak.

ANSWERED

Unable to generate video 9:16 from API

Hello supporters and viewers.
I am using Make for automation.
I am using Heygen module and have created video. But video is always 16:9.
I need solution to fix it.
Someone please guide me.
And I am using Free Plan API.

ANSWERED

Can I embed and Interactive Avatar on my website?

Can I embed and Interactive Avatar on my website, or do I need to purchase an API license just to embed?
I want to embed an avatar on my site so clients/customer can talk with/ask questions directly.

ANSWERED

API with custom avatar

Is there a way to invoke custom avatar with API?

ANSWERED

Use LiveKit to communicate with the avatar trough audio

Hello,

ANSWERED

Streaming-auth token issue

Hi, thanks for being here! I’m on the Pro Plan with available streaming credits, and I’m trying to use your @heygen/streaming-avatar SDK.

ANSWERED

Issue Connecting to Streaming API on Vercel (CSP Policy Blocked)

Hi support team...thanks for being here.