Discussions

Hi my photo avatar moves too much as it talks, despite selecting neutral emotions. Is there a way to keep the head static while only animating the mouth and eyes? Thanks a lot

I'm getting this error while trying to edit a video text script. Appears to block any other possible action on the video. I'd appreciate any help, or possible workaround. Thanks.

While editing the script of a new video, I'm getting a “Daily rate limit exceeded” message that blocks any other possible action, over the clip. A bit surprising, since I've been working for less than two hours today.

Trying your API without a subscription for now and getting the status "failed" with this error:
{ "code": 40010, "detail": "Please subscribe to higher plan to generate higher resolution videos", "message": "Video format not supported" }

Hello I have team billing and it says I can remove the watermark but there is still a HeyGen logo on my video once submitted. How do I remove this?

HeyGen AI studio is not allowing to edit and save old templates. It is opening subscription portal (Creator subscription is taken) when we are trying to save edited templates.

Hello, we're experiencing some issue with the streaming avatar API. The new session request took too much time to resolve and we ended up not having the session ID token. It's been over an hour and we can't close (we have no session ID) nor creaate a new session (since the other one hasn't been closed). But shouldn't the session be closed after like 3 minutes without interacting with it ?

"message" : "reach user session limit",
"code" : 10007

I noticed that you are experiencing issues with excessive traffic for the streaming avatar demo: is this a problem that you will resolve, or will there be a possibility in the future that users may have to wait several minutes before accessing their avatar?