Discussions
Interactive Avatar generation
Hi, we currently tried to create a new interactive avatar but its been 2 days and the waitlist seems to be not moving. Previously it only took a bit over 24 hours, but its been over 48 hours and still on 50+ waitlist?
Significant Response Lag with Streaming Avatar Using Custom Knowledge Base
Hi everyone,
I'm currently exploring Heygen Labs' Streaming Avatar and integrating it with a custom knowledge base I created. While the setup and integration through the SDK went smoothly, I've been facing a noticeable lag in the avatar's responses during testing.
I'm trying to understand if this delay is expected under certain conditions, or if there are recommended optimizations I can apply—either within the SDK, my knowledge base structure, or the hosting environment—to reduce this latency.
Has anyone else experienced similar issues? Are there best practices or configuration tweaks that can help improve response time?
Any insights or guidance would be greatly appreciated. Thanks in advance!
Best,
Sai
Inquiry on Heygen Avatar Streaming API Limits for High-Traffic Application
I am integrating the Heygen Avatar Streaming API into our mobile application, which is expected to serve over 100,000 active users daily. To ensure performance and stability at scale, I would like to clarify the following technical limits:
Production Intermittent Issue - Avatar Does Not Respond - No USER_TALKING_MESSAGE
Hey team, there is still an ongoing production issue with the interactive avatar.
How to subscribe for webhook events at org level in Heygen Team/ Enterprise?
Do we have an api key for a sub space as mentioned here?
this article on managing sub-spaces and API keys in Heygen: https://community.heygen.com/public/resources/how-to-manage-multiple-teams-or-projects-using-the-sub-spaces?utm_source=chatgpt.com
Avatar receives user_start/stop but never returns user_talking_message / reply – need help tracing missing STT step
We are building a web page that lets users speak to a HeyGen Interactive Avatar in real-time (voice chat).
Architecture:
Keeps disconnecting in less than a minute
I am developing an iOS app that uses SIRI's speech to text to send text to Heygen to the streaming Avatar and I noticed today that it keeps disconnecting me in less than a minute. I though my codes are buggy but when i tried the InterActiveAvatarDemo swiftUI sample app, it is the same. Anyone here experience the same? or is heygen's server a little buggy atm?
stt_settings - Not being included within request to streaming.new
I'm including the stt_settings object in the call to https://api.heygen.com/v1/streaming.new
Request for CORS Access for Lovable Integration
Hello
Video Format Not Supported
I've tried to upload two different videos recorded on my phone's front-facing camera. Details: