Discussions

Hi HeyGen team,

Thanks in advance!

Hi everyone,

Every time I upload an image for avatar I get the following errors and it's very frustrating for me because I've lost my time to do my project. Can you troubleshoot this problem and fix it for me?

APIError: API request failed with status 400
at new APIError (http://localhost:3000/next/static/chunks/node_modules__pnpm_a156f53d..js:2885:28)
at StreamingAvatar. (http://localhost:3000/next/static/chunks/node_modules__pnpm_a156f53d..js:3365:31)
at step (http://localhost:3000/next/static/chunks/node_modules__pnpm_a156f53d..js:1020:23)
at Object.next (http://localhost:3000/next/static/chunks/node_modules__pnpm_a156f53d..js:961:20)
at fulfilled (http://localhost:3000/next/static/chunks/node_modules__pnpm_a156f53d..js:923:32)

There is an error, "timeout of 300000ms exceeded" What does this mean and how does one resolve the issue?

I created avatar in heygen using "Design with AI". But when I try to generate video avatar, I get message "avatar xxxxxx not found or no longer available'. I checked list of avatars and found out, that my created avatar is talking photo. But I need to create exactly avatar, not a talking photo. Explain me please, how can I create an avatar using AI to generate avatar video, not a talking photo?

We are an estate agency and we are looking to integrate our Heygen into our CRM to generate video advert for our properties.

mi cliente ya ha verificado su rostro y sigue pidiendome verificacion en cada video diferente de que uso, por que?