Discussions
Inquiry About Creating Custom Interactive Avatars
Hi HeyGen Team,
Session Timeout and Unwanted Avatar Audio Issues
Session Timeout:
Despite setting activity_idle_timeout in the session parameters and implementing a keep-alive mechanism, my sessions are still timing out after approximately two minutes. My application does not exceed that idle period, so I'm unsure why this is happening. Has anyone faced similar session timeout behavior even with keep-alive in place?
Stream to Multiple Users
Hi,
Avatar Stops Responding After Few Interactions – “session state wrong: closed” Error
I'm encountering a recurring issue while using the streaming.task API for avatar conversations. After the avatar answers a few questions, it suddenly stops listening/responding. Upon inspecting the console and network tab, here's what I found:
Support Request Regarding Heygen Library Usage
I am currently using the Heygen library in my Angular project. In my workflow, when I initially call the avatar, I send the parameter repeat to the streaming.task endpoint. From that point onward, in order to prevent interruptions while the avatar is speaking, I need to mute the user’s microphone. To achieve this, I follow these steps:
Where to get the avatar ID
I am trying the sample code from the bottom of the page here: https://docs.heygen.com/docs/streaming-api-integration-with-livekit-v2
"Instant Avatar Identity Match failed" error message
I created an avatar which I decided needed a redo. I deleted it and uploaded a new video. Now I can't get it through because of this error message "Instant Avatar Identity Match failed"
Video stuck at 20%. Tried restarting app and restarting computer
Question is in title
Redoing Consent script
I received an email the said there was an error, and I need to re do the consent script "Please follow the consent script and read it clearly". How do I re do the consent or do I have to delete and start over?
Instant avatar identity match failed
I'm trying to create my first avatar and look and I keep getting this error message. I've followed all the guidelines provided. I've tried to upload pre recorded videos as well as recording them on the spot and keep getting this error message. I'm not sure how to proceed or what to try next?