Discussions
200 response code but Error in Video
Hello guys I need help please. I send a post message in order to create a video and I get a 200 response code. However when I'm going to see the result in the dashboard I get an error. I can't open and see nothing.
Interactive Avatar with Custom Knowledge Base
I have created a custom knowledge base with an into sentence and prompts following the syntax and tips provided by you in this site: https://labs.heygen.com/interactive-avatar?tab=avatar
Can I set an API variable on a frame?
I'd like to be able to place an image into a frame using the API, but I cannot assign a variable name in the UI when creating the template. Is this possible?
Trigger an UI event via Interactive Avatar
Is there a way to trigger a UI event when I am talking to the interactive avatar?
About setting and acquiring Interactive Avatar
I got the code from "Integrate" in "Labs → Interactive Avatar" and incorporated it into my site.
Getting Usage stats on embedded interactive avatars would be very valuable and is a must.
Clients will ask, How often is the interactive avatar being used? Was it used 2 hours, 8 hours, etc, last month? Clients want to know if it is actually being used, if it is worth developing it, etc.
interactive avatar inactivity = heygen commercial
When designing a branded experience for a client using the HeyGen Interactive Avatar (embedded or api), we have encountered a significant issue: after 3 minutes of inactivity, the following generic message appears:
"This chat is now closed due to inactivity for over 3 minutes. Thank you for using HeyGen Interactive Avatar. If you would like to chat again, please click ‘Start new chat.’"
This message completely disrupts the tailored branding and professional atmosphere we aim to provide our clients.
We would like to know if this message can be customized to maintain the integrity of the client’s brand experience, which is of utmost importance. Will HeyGen take proactive steps to become more developer-friendly by enhancing customization options, offering greater flexibility, improving communication, and ensuring stability in pricing without abrupt changes? Or is the platform's focus primarily on catering to consumers?
"Please subscribe to higher plan to generate higher resolution videos", "message": "Resolution not allowed"
I am already on a paid plan and this video is 1080p
API error
I try to create videos via API but get an error - not sure what other information I am to post as I dont have any information available other then the message on the heygen page
Pause Streaming API
Hi, we are wondering if there is a way to pause streaming the avatar so it does not keep using the API credits. We are having it conduct an assessment and gathering information that could take some time and we want to make it where the users can pause the conversation if they need to. Is this functionality possible?