Discussions

Hello
I purchased the Pro Plan for the API and the Team Plan for the web app, and when I generate videos, what is the number of concurrent requests allowed, how to queue up, and how to improve the generation speed

We have an interactive avatar Bot using HeyGen Interactive avatar API with a custom bot engine. Everything works great except that we can't detect the event that the Bot has stopped speaking. This is very cruical for us to enable the mic for the user (who is interacting with the avatar).

So i have tried to create a workflow within Make.com but in the end it always comes back as: "Video render failed, we are looking into this issue. Video credits refunded. Contact Us"

If yes then how can we do that and if no then what is the possible way?

I'm developing a Flutter App that use you're API and LiveKit.
I'm having some issue with the Websocket API, i open succesfully the connection on the url wss://api.heygen.com/v1/ws/streaming.chat with my sessiontoken, but when i send the audio the Avatar doesn't react at all.
I'm sending a PCM16 mono.
I've tried with a echo websocket to test if the audio is sent correctly, and it's ok.

When I try to use Interactive Avatar, it shows ”Failed to start session: Concurrent limit reached, please make sure you have closed other testing sessions under the same account.”

When creating an avatar video, is there a concurrency limit, and if multiple requests come in at the same time, is it queued or concurrent?

Can your interactive avatar trigger an event from a certain keyword ? for sales use.... example 1. , user would consult with sales avatar, then avatar can solicit contact by asking user if they would like to book at zoom meeting, if user agrees, avatar can give them a link to google calendar for booking. Example 2. avatar to ask for user contact info like phone and email to collect in backend on an excel sheet for CMR Example 3. avatar can trigger email sending from particullar keyword,event, or scenarios

Isn't it possible to upload 5 avatars with a free account, why can I only upload 3 avatars, I purchased API credits and purchased the Team plan on the HeyGen Web App can be used with video generation, and at the same time, there is no limit on the number of avatars?

Hi there,