Discussions

Hi I am trying to submit a video as free trial; it keeps saying i can't submit because 0.5 credits are missing; the durations of the video is only some seconds

I am using Zapier to connect to HeyGen. I am trying to use the "Create a Video From Template" but I get the "This video cannot be used as a template" when I try to use the video ID of a completed video. If I try to use a Template Video ID, I get the "This video doesn't support template.generate" error.

Could you please confirm if there's any limit to the number of audios I can import from ElevenLabs?

Hi team,

Wondering if anyone else has experienced audio glitches with streaming avatars. I created a video today and before I submit, the avatar syncs with the scrip without issue. However, after submitting, there are abrupt audible noises that appear during slide transitions.

Hi there

Hi all, anyone else experiencing glitching in the Streaming Avatar Voice?

Since the weekend, I have been getting a lot of "All streaming servers are busy, please try again later" errors, and I can't connect at all. Please fix this problem as soon as possible.

I subscribed to the "Creator Plan", added the "Finetune" subscription, paid for the One-time Streaming Avatar, and tried the Streaming Avatar, but it never works, giving me "reach user session limit" and "daily rate limit exceeded" errors, and it does not work at all. I have never been able to confirm that the streaming avatar works.

I upgraded my plan to $119 / Month. I couldn't use the streaming avatar (single session) for demo purposes. It says that the user session limit has been reached. I have no active sessions