Discussions

I'm experiencing an issue with the HeyGen API where my video generation requests reach approximately 97% completion before failing. Here's my setup and what I've tried:

How can I speed up session loading, it takes too long to start new session, also it looks like it starts 2 sessions because of the slow loading. How to slove this?

The connection with a OpenAI Assistent works perfect in "type mode". When I add speech to text it returns to the basic "Heygen information". Does anyone have a suggestion as to what the problem might be?

After sending task to avatar to chat or repeat i want to get response as text to show in my view, i know there's possibility to do that in StreamingAvatar SDK but i want to do it with Streaming API because i use LiveKit in iOS.

Does Heygen provide Knowledge base creation API, since our team want to create knowledge base programmatically?

Currently, regardless of who creates a knowledge base, it can be accessed by any account, leading to potential information leaks, as the Heygen API is called on the client side.

Where can I see the aspect ratio of my template and from where can I adjust it?

I am confused why I can’t find any avatars?publicTab=ugc> using the list-avatars-v2> endpoint. Can someone please help?

Hi, before asking a question in the discussions page, I would like to know if someone else already asked that question. It would help me not to wait for your response for an already answered question.

Hi, I want to use animated/cartoonish Avatars for streaming instead of Avatars that look like real people.