Discussions
Using own image for interactive avatar icon
Hey there, I'm having an issue replacing the avatar icon with my own image. The image is set to display in front of the iframe content so its blocking the button click. I'm not able to click on the "chat now" and nothing happens when I click on the image.
TITLE for created video using template programmatically
Could anyone please tell how can we get the created video title programmatically via api call.
I checked the api documentation and there is an endpoint(https://api.heygen.com/v1/video_status.get) to get the video details but not any title property mentioned in response.
Even the title as well as duration property is not mentioned in webhook payload.
Microphone only works on Edge when deprecation warning appears
Hi everyone,
Inquiry About Creating Custom Interactive Avatars
Hi HeyGen Team,
Session Timeout and Unwanted Avatar Audio Issues
Session Timeout:
Despite setting activity_idle_timeout in the session parameters and implementing a keep-alive mechanism, my sessions are still timing out after approximately two minutes. My application does not exceed that idle period, so I'm unsure why this is happening. Has anyone faced similar session timeout behavior even with keep-alive in place?
Stream to Multiple Users
Hi,
Avatar Stops Responding After Few Interactions – “session state wrong: closed” Error
I'm encountering a recurring issue while using the streaming.task API for avatar conversations. After the avatar answers a few questions, it suddenly stops listening/responding. Upon inspecting the console and network tab, here's what I found:
Support Request Regarding Heygen Library Usage
I am currently using the Heygen library in my Angular project. In my workflow, when I initially call the avatar, I send the parameter repeat to the streaming.task endpoint. From that point onward, in order to prevent interruptions while the avatar is speaking, I need to mute the user’s microphone. To achieve this, I follow these steps:
Where to get the avatar ID
I am trying the sample code from the bottom of the page here: https://docs.heygen.com/docs/streaming-api-integration-with-livekit-v2
"Instant Avatar Identity Match failed" error message
I created an avatar which I decided needed a redo. I deleted it and uploaded a new video. Now I can't get it through because of this error message "Instant Avatar Identity Match failed"