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The looks are always in portrait format?

If I want to make a video in landscape format, the looks that appear in portrait format leave empty spaces on the sides, resulting in a very poor image. They don't look professional.
Can't HeyGen solve a proportion issue?

Urgent: Project Loading Issue Causing Trust Concerns

Hi HeyGen Team,

keep live api not working

Hi, Im trying working with HeyGen Stream API. For now im able to create to create new session and start session, i want keep session to live so i called keep live api "v1/streaming.keep_alive“, but it's not working even i put session_id to keep live api, i got ”{"status": "error", "message": "Failed to keep session live: 400", "details": "{"code":10002,"message":"invalid session state: closed"}"}" this error after call keep live api

Interactive avatar video frozen

I noticed that similar questions were made in the past days/weeks but still neither any solution nor diagnosis was published.

Response from LLM

Good afternoon, everyone. I have a question. Is it possible to receive the text of the response that the avatar speaks in task_type: chat? I'm using HeyGen Streaming API

Update knowledge base links and metadata via API

I would like to update the links and metadata fields of an existing knowledge base using the HeyGen API.

Interactive Avatar with custom image

Hi,

Interactive Avatar

Hello,

Why isn't the streaming avatar moving?

I copied the code from Streaming API Integration: using LiveKit to see how it works. So, when I enter text, it reads it aloud, but the avatar itself doesn't move. It's like a simple static image. Can anyone tell me why this is happening?

Is it possible to add captions to avatar speech using the HeyGen Streaming SDK?

Hi, I’m currently using the HeyGen Streaming SDK (@heygen/streaming-avatar) to generate real-time avatar speech and video. I would like to display captions (subtitles) for the avatar’s spoken text.