Discussions

avatar.createStartAvatar establish a connection , but video keeps on loading and idletimeout completes and connection is disconnected
i am using free plan

I am on the Creator Plan. When I generate a manual Avatar video I can disable the watermark in the bottom right hand corner of the output video. However, when I trigger an Avatar video via an API, the Heygen watermark is displayed in the bottom right corner of the video. I am setting the "test" parameter to false. How can I eliminate the Heygen watermark from API-triggered avatar videos.

HI I am using the API and generating videos. How can I select the Frame Rate for the output video ?

Do you have or are you planning on building the ability for users to create a video avatar, including any form of consent required, via API? What is the best way to do this programatically if I want to do this at scale for 1000s of users?

Hi Team,

I've made several videos with no problems now they all stop at various places from 26% to 41% but will not complete.

I am developing an interactive avatar project using the Streaming Avatar SDK with Vite 6.0.6 and TypeScript 5.6.3. I have implemented an advanced system with the following functionalities:

So I am trying to integrate with the SDK to be able to send audio data directly to the avatar just so it can respond as though we're having a call. And I love how it is already

How can we listen to webhook events for all users in Heygen Team or enterprise instead of a single user?

I'm encountering an issue with streamingAvatar.startVoiceChat() using the @heygen/streaming-avatar@^2.0.12 SDK (or the latest 2.x version). The call to createStartAvatar completes successfully, and the STREAM_READY event fires for the video stream. However, the subsequent await streamingAvatar.startVoiceChat() call either hangs indefinitely (observed in Chrome) or fails with an explicit WebSocket connection error to wss://api.heygen.com/v1/ws/streaming.chat (observed in Chrome developer logs). The microphone does not activate.