Discussions

Hello, I have modified the InteractiveAvatarNextJSDemo code so that it uses data from my Azure container and vector search. This is working great for text chatting with the avatar. But when I use the voice chat, the avatar first responds with an answer from the avatar's profile (Ann Therapist) before it actually recognizes the grounded reference. How can I avoid this? (I never want to use the default profile , I always it to answer from the grounded documents. )

How do i upload this using the api?
What is text you need in the consent?
And should it be an audio or a video file?

Hi, I’m trying to create a photo avatar group via the API, but I’m consistently getting the following error:

I have downloaded the integration, and it is working with live speaking. However, I want to enable a feature where two people in a meeting can interact with each other using avatars and ask questions. Please guide me on how to set this up in my project. What settings, APIs, or steps do I need to follow?

I create a page including your streaming API with Livekit and it is working some days before but now it is not working suddenly. what is the issue now? Please help me to resolve this issue.

While integrating HeyGen interactive Avatar to website, if there is poor network issue. Does the Avatar have a smooth fallback to text or audio or is there any specific api that we could customise

My team and I have been trying to use HeyGen api to render the avatar and communicate with it in real-time,
while the audio is working fine, the video is stuck in the first frame, since we would be using HeyGen avatar in integration with our company's agent, it's is something that we require solved.

Currently we have to send a Heygen Voice ID in the body params in the API request for Avatar IV generations.
The HeyGen Web App allows users to upload custom audio files to use.
Is it possible to do this with the API?

Hi,
I have been streaming a HeyGen Interactive Avatar and exactly at the 1 hour mark from streaming.start_time, the streaming is cut off. We've been in contact with HeyGen Support and they handed us a live-kit-avatar webpage with their API Key so that we could reproduce the same issue. Even after using their key, we faced the same issue and started getting 401 Unauthorized exactly 1 hour from the start time. Has anyone faced a similar issue or knows how to solve it?

Critical Issue: Avatar streams are dropping immediately after speech is queued with event type 'stream_disconnected' and detail: 5. This happens consistently across browsers (Safari, Firefox) and provides no error codes or messages. The issue occurs regardless of our STT implementation, session keepalive, or event handling. This appears to be a fundamental HeyGen streaming service issue that's blocking my production deployment.