Discussions

Hi there,

I want captions with my transparent background webm video, but I can't see the captions boolean value as a supported parameter. I've tried adding it to my request but I don't get back a captions_url or video_captions_url value.

File .srt is downloaded from dashboard. File .ass is downloaded from api /v1/video_status.get. But content is not same. Why?

I’m using the avatar generation API. I added a caption, but the caption in the video is incomplete compared to the spoken content. When I check the “Edit Caption” section on the HeyGen dashboard, the full caption appears correctly, but the caption in the video is missing parts. Could you please help me check this?

Hey folks! I've been trying to create avatars with voiceovers and it all worked great until yesterday every video ended up having the last two seconds just white blank screen. I tried to add another scene with text to the script but still at the end of my VoiceOver the avatar disappears. I also tried several of my looks and it all turned out the same way. I really need your help there, I tried everything...

Hi since this data is available form the list avatars in avatar group endpoint, can we add the other side.

Hi there,
I am using the heygen streaming-avatar 2.0.10 library in VoiceChat mode when working with an interactive avatar in React.
I have a problem with voice recognition which is as follows.
For example if I say the following text: “I'm sure that speaking aloud helps you.”
As a result of recognition I get in : “Iam surethat speaking aloudhelps you.”
This problem is quite often repeated in a conversation.

Hi Heygen team,
We've noticed a change in behavior with the avatar speech output. Previously, setting the language parameter to "no" in the createStartAvatar API call resulted in proper Norwegian speech output. However, recently, the same configuration results in the avatar speaking Danish instead.

When we start to create avatar request, I try pass the "knowledgeId" . The avatar session is started but it does not start with the the prompt that we have set it in heygen labs. Please advice how to configure the avatar with the prompt when the session is started. Below is the request.