Discussions

It has been over a week since I have been able to translate my videos from English to Thai using the video translation function. There is clearly an issue with this but it is extremely difficult to get any clear response form you as to what is happening. How do I go about getting a refund as you are not able to provide me with what you claim? It is totally unacceptable that this function should be unavailable for so long. All your replies to me say you do not know how long this will take to resolve. It's just unacceptable. Please give me an indication of when the issue will be resolved or refund my money or extend my end date as I have cancelled my subscription. I don't understand why you can't adequately answer my questions. Thank you!

I am utilizing your API endpoint to create a talking video. I noticed that while you internally support the Elevenlabs, you don't provide an external option through which we can pass the Eleven's audio ID in the Heygen API endpoints.

Hey, I'm interested in using your APIs, but I couldn't find the following features in your API reference section. Will these be available if I purchase the ENTERPRISE plan?

Hi team,

When trying to translate a personal video from English to Thai, Thai is no longer appearing as an option for the target language. This has been happening for several days now. There is a message saying that 'locales are upgrading'. There are only a fraction of the target languages displaying at the moment. Are you likely to resolve this in the next few days?

Hi team,

why does the video translate in hey gen keep showing error, i hav created the video avatar speaking english in heygen, its an mp4 file, then i upload it to translate function from english to chinese and it continually shpws error after it starts uploading....

When creating a personalised video, an error ocurred did't matter which template I tried. I can proceed further.

i bought the creator plan so i can skip the long queue but now the videos are stuck at 1% ready... i've seen other ppl using the translator and it wasnt this slow!!!

Wondering if anyone else has experienced audio glitches with streaming avatars. I created a video today and before I submit, the avatar syncs with the scrip without issue. However, after submitting, there are abrupt audible noises that appear during slide transitions.