Discussions

I set caption:true when making generating video. In heygen GUI the captions are there. But the caption_url is empty string always.

We were hoping to use HeyGen for personalized videos from available UGC avatars in the dashboard.

Good afternoon, Yesterday, I ran tests with the Demo: Create a Vite Project with Streaming SDK and made significant progress. I was able to have a fluent conversation with the avatar, but today, it stopped speaking entirely. It doesn’t produce any sound, even though it responds correctly in the console. When checking the logs, there are no errors or warnings—just no audio output. I have two different projects, and even in the one where I’ve made the fewest changes, the issue persists. I still have plenty of credits left, so I don’t think it's a usage limitation. I would appreciate your help in resolving this issue.

Hey guys,
Since this morning all my voices are alterred and sometimes an error message appears :
" Unexpected error checking for 11labs voice: MovioException(api_status: 400700; http_status: 500; msg: Internal error while getting the voice. Please try again later.; detail: Voice client error); data: None"
Any issues or solutions?

Hello! We've been using an interactive avatar embedded in our company's digital coaching platform, but suddenly it's stopped working for all users across all browsers. The error message displayed is: "Failed to start session: Permission denied." Nothing has changed on our end. What could be causing this issue?

Dear Developper, I have been trying to embed on my website a custom interactive avatar but when I try to use it via another device (iphone) or through some Webbrowser I get an error message.

although i have Pro api credit plan and have enough api credits. I don't understand why i am getting quota not enough error, I was not getting that error earlier

Hello

Add Motion and Sound Effects to Your Photo Avatar

I’m pulling avatar lists from HeyGen, but some avatars seem to be missing. For example, “Brody" is not included in the list.