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Video Format Not Supported

7 days ago by David

I've tried to upload two different videos recorded on my phone's front-facing camera. Details:

  • 2:10 in length
  • Fairly well-lit
  • Vertical orientation
  • .mp4 format
  • H.264 codec
  • 787.4 MB

I've tried uploading the file directly on HeyGen, and also uploading it to Google Drive and sharing the link with HeyGen. Both options show a greyed-out thumbnail, but both show the error message 'Video Format Not Supported' and I can't do anything with them. Anyone know why this is happening or have any solutions?