Discussions
Video Format Not Supported
7 days ago by David
I've tried to upload two different videos recorded on my phone's front-facing camera. Details:
- 2:10 in length
- Fairly well-lit
- Vertical orientation
- .mp4 format
- H.264 codec
- 787.4 MB
I've tried uploading the file directly on HeyGen, and also uploading it to Google Drive and sharing the link with HeyGen. Both options show a greyed-out thumbnail, but both show the error message 'Video Format Not Supported' and I can't do anything with them. Anyone know why this is happening or have any solutions?