Discussions

Hello, please help me with this issue : SDK always shows same female avatar regardless of avatarName parameter

1. Avatar IDs tried:

   • "Pedro_CasualLook_public"
   • "Wayne_20240711"
   • "Ann_Therapist_public"
     (I've tried multiple IDs from your avatar list, but all show the same female avatar in white dress)

2. Code Initialization:
   Here's the relevant code snippet showing how I'm initializing the avatar:

   JavaScript

   const startRequest = {
     voiceChatTransport: "websocket",
     useSilencePrompt: false,
     newSessionRequest: {
       avatarName: "Pedro_CasualLook_public",
       voice: {
         voiceId: "c8e176c17f814004885fd590e03ff99f"
       },
       knowledge_base_id: "XXXXXXX",
       version: "v2",
       quality: "low"
     }
   };
   
   const heygenSessionData = await avatarSDK.createStartAvatar(startRequest);
   

Console logs:
From my debugging logs, I can confirm:

The SDK successfully connects and creates a session
The correct avatarName is being sent in the request
A MediaStream is received with dimensions 480x480
Video playback starts correctly

But regardless of which avatarName I use, I always see the same woman in a white dress.
Browser testing:

I've cleared browser cache and cookies
Tested in different browsers
Added extra logging to verify the request parameters