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Hello,

We are encountering an issue when trying to use the Photo Avatar API. Specifically, all avatars return the following error:

json
Copier
Modifier
{"available": false, "reason": "The photo avatar look is too large to upscale"}
This occurs consistently across all avatars, preventing us from proceeding. Could you clarify the cause of this issue and whether there is a way to bypass or resolve it?

Looking forward to your guidance.

Best regards,

Pierre

"Hello,

I noticed that on Heygen's web version, it is possible to create a Talking Photo Avatar. However, when reviewing the API, it seems that this feature is not available in the same way—only Create Avatar Videos, which use Hyperealistic videos and are more resource-intensive.

The issue we encountered is that the "photo looks" are not listed as Photo Avatar IDs like the Hyperealistic videos. Instead, they appear under a different endpoint: "Talking Photo Avatar", which only allows adding motion and sound effects to an image, rather than dynamically generating a speaking avatar from text input.

According to the documentation (Add Motion and Sound Effects to Your Photo Avatar), this means that we cannot provide text input to generate speech through this API. Could you confirm if there is an alternative way to achieve this or if this feature is planned for future updates?

Thank you in advance for your insights.

Best regards,

answer : Yes, you can create videos using the Photo Avatars. To generate Photo Avatar videos, you need to change the 'Character Settings' type to talking_photo, and then provide the talking_photo_id. This will allow you to create videos with the Photo Avatar feature.

Reference: https://docs.heygen.com/reference/create-an-avatar-video-v2#talkingphotosettings
Guide: https://docs.heygen.com/docs/create-videos-with-photo-avatars"