Issue with Photo Avatar Creation Limit on Scale Plan

Dear HeyGen Team,

I am currently subscribed to the Scale plan. However, when I try to create a Photo Avatar via the API, I receive the following error message:

"You have exceeded your limit of 3 photo avatars. Please upgrade for more." (Error Code: 401028)

According to the plan details, the Scale plan includes all the features of the Pro plan. Based on this, I expected to be able to create Photo Avatars without additional limitations. However, it seems that there is a restriction in place.

Could you please check and clarify this issue? I would appreciate any guidance on whether I need to adjust any settings or if there is an issue with my account.

I have attached a screenshot of the error message for reference.

Looking forward to your prompt response.

Best regards,
Rylee