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I try to create videos via API but get an error - not sure what other information I am to post as I don't have any information available other then the message on the heygen page

"Video render failed, we are looking into this issue. Video credits refunded. Contact Us""
maybe you can check on my account? The video ID is "6bb7267fe4d34341b44e11f495676ae9" also "41a9d1ca965546da8518b7cee498f4bb".