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Request for Adjustments to Custom Interactive Avatar Animations

Dear HeyGen Team,

I have a custom interactive avatar created through HeyGen's service, and I would like to inquire about the possibility of adjusting some of its default animation behaviors.

I have noted two specific movements that I would like to modify:

  1. The head shake movement (horizontal head motion) appears too frequent/strong
  2. The blinking pattern of the avatar seems unnatural and I would like to adjust its frequency

Is it possible to fine-tune these specific animation parameters for my custom avatar? If modifications are possible, I would appreciate information about:

  • The process for requesting such adjustments
  • Any limitations or guidelines for animation modifications
  • Associated costs or timeline for these changes

Thank you for your time. I look forward to hearing about the available options.