video translation not working if video has parts where avatar is missing

I wanted to translate a lot of videos from my website www.webcatechesi.it from Italian to Spanish and English but when I submit for translation I get an error, I guess it's because the speaker is not always visible, it is alternated with various images. Wondering if this issue has been fixed, or if I can be notified when it is fixed so I can proceed with my membership again, thanks!